Consumer rights

CUSTOMER’S RIGHT OF WITHDRAWAL AND TERMS OF RETURN OF GOODS/SERVICES

A customer who is a consumer within the meaning of the Consumer Protection Act, has the right, without owing any compensation or penalty and without giving any reason, to withdraw from the contract for the purchase of goods and/or services provided by Sodexo Pass within fourteen (14) business days from the date of order of the service, or from the date of receipt of the goods ordered.

The customer may exercise this right by sending within the said period a written notice to Sodexo Pass by email to cancel the contract. In this case the customer is obliged to send or deliver the goods back to Sodexo Pass or to a person authorized by the company without undue delay and no later than fourteen (14) days from the date on which the customer has notified Sodexo Pass of customer’s decision to withdraw from the contract. The customer shall pay the direct cost incurred for the returning of the goods.

REIMBURSEMENT CONDITIONS

Sodexo Pass is obliged to reimburse the customer in full for all the amounts paid by the customer, including the cost of delivery, without undue delay and no later than fourteen (14) days from the date on which Sodexo Pass was notified of the customer’s decision to exercise his right to withdraw from the contract, except in the following cases. By accepting these general terms and conditions the customer who is a consumer within the meaning of the Consumer Protection Act, declares, for the purposes of Art. 49 of the Consumer Protection Act, that it demands that Sodexo Pass start providing the services before expiry of the time within which the customer may exercise his right of withdrawal. In the event that the customer uses unhindered any services of a package with a number of visits before exercising his right of withdrawal from the contract, the cost of those services shall be deducted from the amount reimbursed by Sodexo Pass to the customer. When the package (subscription) is for any period of time, Sodexo Pass shall deducted from the amount reimbursed to the customer the pro rata cost of what was actually provided by the time of the exercise of customer’s right to withdraw from the contract. The customer is liable for the reduced value of the goods caused by testing them, other than what is necessary to establish their nature, characteristics, and good functioning.

Sodexo Pass is obliged to repay the amounts received from the customer, using the same payment instrument used by the customer in the original transaction, unless the customer has given his explicit consent to the use of any other method of payment, and provided that this is not related to any costs for the customer. Sodexo Pass is not obliged to refund the additional costs of delivery of the goods, when the customer has explicitly chosen any other method of delivery of the goods than the cheapest kind of standard delivery offered by Sodexo Pass.

In cases of inability to provide the goods and/or services requested by the customer, Sodexo Pass shall inform the customer about it as soon as possible, and in the event that the customer does not choose his order to be changed the amount paid by the customer shall be reimbursed in full using the same payment instrument used by the customer in the original transaction, unless the customer has given his explicit consent to the use of any other method of payment, and provided that this is not related to any costs for the customer.

CONTACT US

For any questions or comments you can contact us in the following ways:

• 1 Business Park Sofia Str., Building 12, 1st Floor, Mladost-4 Residential Area, Sofia

sportpass.svc.bg@sodexo.com

Subscribe to newsletter