If you exercise your right of withdrawal we shall reimburse you for the amount you paid, and you shall cover the shipping costs and agree that we will deduct the cost of the services that have already been used by you.
is obliged to reimburse the customer in full for all the amounts paid by the customer, including the cost of delivery, without undue delay and no later than fourteen (14) days from the date on which Sodexo Pass
was notified of the customer’s decision to exercise his right to withdraw from the contract, except in the following cases. By accepting these general terms and conditions the customer who is a consumer within the meaning of the Consumer Protection Act, declares, for the purposes of Art. 49 of the Consumer Protection Act, that it demands that Sodexo Pass
start providing the services before expiry of the time within which the customer may exercise his right of withdrawal. In the event that the customer uses unhindered any services of a package with a number of visits before exercising his right of withdrawal from the contract, the cost of those services shall be deducted from the amount reimbursed by Sodexo Pass
to the customer. When the package (subscription) is for any period of time, Sodexo Pass
shall deduct from the amount reimbursed to the customer the pro rata cost of what was actually provided by the time of the exercise of customer’s right to withdraw from the contract. The customer is liable for the reduced value of the goods caused by testing them, other than what is necessary to establish their nature, characteristics, and good functioning.
Sodexo Pass is obliged to repay the amounts received from the customer, using the same payment instrument used by the customer in the original transaction, unless the customer has given his explicit consent to the use of any other method of payment, and provided that this is not related to any costs for the customer. Sodexo Pass is not obliged to refund the additional costs of delivery of the goods, when the customer has explicitly chosen any other method of delivery of the goods than the cheapest kind of standard delivery offered by Sodexo Pass.
In cases of inability to provide the goods and/or services requested by the customer, Sodexo Pass shall inform the customer about it as soon as possible, and in the event that the customer does not choose his order to be changed the amount paid by the customer shall be reimbursed in full using the same payment instrument used by the customer in the original transaction, unless the customer has given his explicit consent to the use of any other method of payment, and provided that this is not related to any costs for the customer.